AP
Alex P
1 reviews | Active since Nov 2010
05 Jan 2018, 12:22
Product incorrect
Good day,
Yesterday I tried to do an online order of your 10 Meg fibre, 100 GB soft cap. It showed R699 on the site once you click on "get it" it changes to R799 I called the call center who confirmed that it is an error I was told they can do the order for me but because it is not an online order I won't get the free WiFi extender. I was then told that I should use the call me back feature online and that they can help place the order that will include the WiFi extender. I received two calls and each time no one talks. What I don't understand is why different departments can't assist in placing the order with the WiFi extender? Why no one has escalated that the site be corrected?
Please can someone contact me with a solution.
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Replies (2)AP
Alex P's updateReviewer Update
10 Jan 2018, 00:45This has still not been resolved! I have had several people call me, no one seems to give the same information. The web site still shows the incorrect information. When I ask to speak to a supervisor they are on tea! Very unprofessional and frustrating. No one has responded to this review either. The very reason that people are moving away from Telkom!
AP
Alex P's update10 Jan 2018, 00:45
Reviewer Update
This has still not been resolved! I have had several people call me, no one seems to give the same information. The web site still shows the incorrect information. When I ask to speak to a supervisor they are on tea! Very unprofessional and frustrating. No one has responded to this review either. The very reason that people are moving away from Telkom!
Telkom's replyOfficial
24 Jan 2018, 09:18Good day
Thank you for making contact with us. Please also send us a private reply with your ID number for our team to assist.
***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply24 Jan 2018, 09:18
Official
Good day
Thank you for making contact with us. Please also send us a private reply with your ID number for our team to assist.
***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,