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JJ
Jade J

1 reviews | Active since May 2018

30 May 2018, 20:14

Product delivery

The company provides terrible telephone assistance and does not stick to the the product delivery timelines agreed upon. There is no escalation channels to help the client with complaints.

0
Replies (3)
Telkom
Telkom's reply11 Jun 2018, 07:46
Official

HI JadeJ77

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please advise on the product you have app**** for, reference received and ID for the registered owner of the account when possible.. We do apologize for the inconvenience caused.

Interaction REF: AI***

Regards
Keagan
Telkom Social Media Team

Best regards,

JJ
Jade J's update11 Jun 2018, 17:18
Reviewer Update
The order was for a 20mb ADSL line. I app**** for this on 14 may 2018 and still haven't received any instalation date. Order number ********** 35A is the reference number. I'm really disappointed regarding your services and at the moment I won't recommend your product to anyone.
JJ
Jade J's update11 Jun 2018, 17:18
Reviewer Update
The order was for a 20mb ADSL line. I app**** for this on 14 may 2018 and still haven't received any instalation date. Order number ********** 35A is the reference number. I'm really disappointed regarding your services and at the moment I won't recommend your product to anyone.