Prodigious Predicament

I have recently gone through what is the most horrific experience of my life.

Firstly, last week we tried changing our payment method with Telkom. It was asked to only remove the debit order, and change it so that we can do an EFT payment. Our line was downgraded for NO REASON to a 20gig 2mbps line, which the owner WAS NOT aware of. We are a business people!! Who runs on a 2bps 20gig line anymore??? Not any of the staff knew that we were downgraded. Had to go from pillar to post to find out eventually that it was downgraded! THIS WAS NOT WHAT WE WANTED!!! I am really curious as to how you got that through without the owners consent, because you must ALWAYS ask for the owners consent regarding important decisions like this, roght?? The staff was in trouble, because apparently it was us that finished all the data? Really went through the most embarrassing time to only get info that indeed our account was made slow & not enough on purpose??? After that everything went sour and I had to be on the phone with you guys almost 24/7 to try and sort out this whole mess. Extremely frustrating!!!

So, the day before yesterday we upgraded our line to a Telkom Business 4Mbps uncapped package. My email password was reset, and from there I could not receive any emails, in spyte of receiveing my new password, IT STILL DOES NOT WOR****

Now, I am the owners PA. Every time I have to speak to one of your consultants you have to do a stupid verification, with the owner. Now in order for me to do my job properly, I need my emails. I am so bakclogged probably that I am going to be sorting out emails, long past Christmas.

Could you for heavens sake make me or our other admin lady the proxy on this account. As many of you should understand by now, is that a owner or manager is not available all the time! It is rediculous to think that he should be on stand-by each time Telkom does something wrong, I have to sort out, and just keeps on stand-by - also being sent from pillar to post!!!

The verification was only done about every second time with the owner, in anycase.

Great adverti*****t for Telkom surely!

I also cannot give the phone to the owner everytime, as he is a business man, not able to speak at every instance or wait for me to have a conversation with you in order to do the verification to sort out what is this administration NIGHTMARE I am going through!!! I think that it is utterly ridiculous to expect the business owner to do a verification every single time. Not every consultant I spoke to did ask for the owners verifiation!!!

Your company is not consistent in that regard, you also do not have consensus of the information you provide your customers. I really feel that most of it is because of lack of training, and really, I think they just do not care. Nobody is giving a straight **** about their jobs. Not the technical department nor sales gave the correct correlated information. I am so fed up, and surely the WHOLE OF SOUTH-AFRICA has had it with Telkom. The sheer manipulation that is this monopoly has on our country is just revolting!!!

It is so unfortunate that we have to struggle with this level of incompetence!

Normally I am not this extremely grouchy person, I love people and I totally understand that everyone has their own stress and worries. My complaint is in fact only a drop in a very large bucket, I am sure! I cannot even fathom the amount of problems that our country really has. Surely if we all ,in a obscure way, can just try to work together, something will give way to what life and the world truly should be!!! Not this The verification was only done about every second time with the owner, in anycase.

Not this prodigious predicament everything is today! This is just so, for lack of a better word, the worst time I have had with Telkom these past days!!!!!!!!!!!

So, in conclusion, my disgust with Telkom is at such a place that I do not have words to describe my total loss of faith in humanity. Maybe we all should rather just let this world fall into anarchy... Everyone just not give AF, hey???