Processes processes, pathetic pathetic Telkom mobile

No issue with Staff even though I was treated so sarcasticly yesterday on workers day, but how are still struggling with Telkom as to what is a valid proof of identification, as Telkom says a driver's licenses is not a valid proof of identification, why are big banks, and financial institutions using this document but telkom feels that this is not a valid proof of identification, so disgusted and after being a Telkom mobile client for 9 years I still have to struggle to cancel a contract of R59, does telkom not know legislation section 17.4