process the ports mannualy then i get off yr backs

from the 11-02-2015 i ricad 8customers who had interest to port to telkom mobile, i sms-ed from their phones, they received referrences &a note that their port will be through within 24hrs or 72hrs if port requested over the weekend, i then contacted them with customers rica serial numbers &cellnumbers, they say there are no port requests of which i questioned how come they receive the ref, i sent again the sms-es and new refferences were received again. around november i had about 4clients who opted for other networks since mobile team keep deleting the portin requests. sadly more than 10 consultants have been on this issue and is very annoying to get a same response almost daily \ Hi