Problems with Telkom optic fibre package

<p>Since 10 February 2016 I was on the 60 day promotion optic fibre deal and was guaranteed that after 60 days I will be called by Telkom to decide if I want to continue with the optic fibre deal. I was guaranteed that I can downgrade after 2 months to 2mps as i indicated that i cannot afford the 10mps optic faibre package deal. These optic fibre was installed in the whole Westville suburb (Durban) and we did not ask for it!!</p> <p>Numerous emails were sent to cancell my contract.</p> <p>Further to my telephonic conversation with the Telkom cancellations dept on 23 May I would like to inform you to cancel my contract with Telkom with immediate effect. Despite your answer that Telkom will me contact with regards to my complaint below I do not have a choice but to cancel my contract.</p> <p>Immediately after my conversation with you I phoned the the Billing dept and spoke to Precious Ngcobo who said that she cannot assist me in disputing my very high bill because I have not been provided with a reference number by you from the cancellations dept.<br />Precious however advised me to contact the sales/promotions dept who installed the fibre optic cable to explain the issues re my contract/invoice etc. As these calls are phone recorded they detected that I spoke with Linah on 10 February who told me what is already mentioned in my introductory statement.<br />Linah was supposed to contact me whcih has not happened yet.....I am still waiting!!!</p> <p>Please cancel my contract as I need to dispute my invoice by using the reference number to be provided when i cancel the contract. Precious told me that for every day I delay in resolving my contract/invoice Telkom continues to charge me for a contract I DO NOT asked for.</p> <p>On 24 June i had a conversation with Denzil Naidoo, assistant sales manager. I have send him the followingemail on that day:</p> <p>Hallo Denzil</p> <p>Further to our conversation this morning scroll down on the trail of emails regarding my complaint. You will also notice that I am currently receiving two invoices for the past three months. The other account nr is ********** 79854.</p> <p>Also find attached the copy of the message I have send to ********** <p>The reference nr I was given on Saturday 25 June - ********** 37</p> <p> </p> <p>The above was the first of 15 emails. The last email to Denzil was on 15 Sept after i phoned him on 14 Sept as well as Leshe Andrews from the billing dept. I had to speak to the billing dept because my service is now suspended.</p> <p> </p> <p>Kindly assist because i am still on the wrong contract/package and the billing dept cant assist until my contract has been amended.</p> <p> </p>