PROBLEMS WITH TELKOM IN THE MOUNTAIN MILL SHOPPING CENTRE, WORCESTER

On 2019-05-29 I app**** for a 5Gb Acer Laptop deal at Telkom in the Mountain Mill Shopping Centre in Worcester. I spoke to the consultant, Ken Solomons, who assured me that they will contact me as soon as the laptop arrives but that it will take approximately 2 weeks because they do not know when they will receive stock of new laptops again. On Monday, 2019-06-10 I visited the store again to inquire about the laptop. Ken Solomons told me that he will speak to the manager about it. When he returned he informed me that the laptop arrived on Friday, 2019-06-07 but that they gave the laptop to someone else because it did not answer my phone when they called me. The only call from a number not stored in my phonebook that I missed was on Friday, 2019-06-07 at 16:55. When I asked to speak to the Manager, I was informed by Ken Solomons that the Manager, Annemarie Roos, was to busy with training to talk to me and that it would not be convenient for her. When I told Ken Solomons that I wanted to take the matter further and report it to their customer complaints department he told me that it is my choice and that there is only the customer care department that will be able to help me. I am extremely upset with the service that I received from Telkom in the Mountain Mill Shopping Centre in Worcester and feel that they deliberately did not do everything in their power to contact me because they already promised the laptop to one of their friends. This is highly inconvenient for me because this means that I will have to wait another two to three weeks before I get my laptop. It this is the way that they treat their customers and do business then I feel that they might rather close the shop because it is a disgrace to treat paying customers like that.

Rodger Abrahams ********** 614 **********