PROBLEMS WITH TELKOM

Experienced two major problems with Telkom: 1) a more general one in that its Website is geared to ensure any problem reportage is a) made as user unfriendly, difficult & bureaucratic as possible & 2) NOT done via email as no email is ever found anywhere on its Website (The whole Site is all about public buying into their products & services all of which is user friendly & Telkom can make money at a click) and 2) I cancelled my landline towards end of October 2019 at Telkom's Woodlands Boulevard branch (Moreleta Park, Pretoria East). I even got an SMS confirming this. They then took the full amount for December. I tried their Website where I found neither a fone no nor an email to enquire or lodge a complaint. I landed at their Customer Care Menu, only to find what I experienced as mentioned in 1) earlier. If any of you had similar or other problems with Telkom, please come forward and share your story or stories. Collectively, three things are often more powerful than individuals tackling the issue namely a) naming & shaming via conventional & social media & b) any legal action where costs could be shared (keeping in mind that institutions such as Telkom has enough resources & State backing to tackle anyone!) & c) combination of a) & b). In reality a), b) & c} are easier said than done. It requires someone to take the initiative & leadership & people just do not have the time. I would have volunteered, but I am a wheelchair bound pensioner living in a Retirement Home & just do not have the energy left at this age. Kishor Kapitan