PROBLEMS WITH TELEPHONE LINE AND ADSL

I have had my telkom line now for about 6 months in which it has probably worked less than half of the time .<br> Once again it seems I have no dialing tone on my phone line . The worst part about it is that I have reported it almost a week ago , and have now received a message that the problem has been rectified . When testing the line it still doesn't work . What is the use of logging a fault if someone is just going to close the Job card without fixing the problem ! And I also call them every day for progress on the fault and they tell me it's a problem in the area's exchange but obviously a case of misdiagnosis . I am still regretting ever taking this service from them as service is non existent .