Problems with Sony M4 contract cellphone

<p>I entered into 2 mobile cellphone contracts on 1 February 2016 at Telkom Mobile, Bay West branch. I received 2 Sony M4 cellphones. The one phone however gave problems from the start. It loses mobile connection and can only operate on Telkom wifi.</p> <p>When the phone's mobile data is turned on, no Whatsapp messages are received, only calls and sms's are received. In other words, the phone has no mobile internet connection, although there is sufficient data available on phone. This situation is very annoying and frustrating to say the least! It is obvious that there is some major software problem with these Sony M4 phones, as a lot of other users share the same experiences on Google.</p> <p>I have taken the phone in for repairs twice before the expiring date of the warrentee but still this particular problem has not been rectified. And I must add that I have stipulated the problem quite clearly, but it appears that the technicians have tested the phone on wifi and not on mobile data connection.</p> <p>As a loyal client of Telkom (I also have a home ADSL contract with Telkom) I'm seriously disgusted in this phone which I have to pay of over a period of 2 years without being able to use it to its full potential. If I needed a phone just for calls and sms's, I could have just as well purchached a cheap, no-name brand phone at Pepstores for R199!!! In view of the fact that Telkom's technicians appear to be unable to fix this major problem, I therefore insist that I be issued with a new handset, of a different make, within the same price range.</p> <p> </p>