Problems with service delivery from Telkom

a) 1st report 10 December 2015<br> b) 2nd report 29 December 2015<br> c) Monday 11/01/2016 a woman phoned from Telkom to establish my home address to refer same to a technician in order to arrange a home visit with me.I received a case no. ***3 from Telkom Mobile Media Team-081180 on the same date(phone no. ***)<br> d) On Thursday 21/01/2016 a man claimed to be a Telkom Technician phoned me from ***.<br> At first my phone registered no number but after a few seconds the number *** appeared on the screen and this man answered.As I could not accommodate him on Friday 22/01/2016 I suggest an appointment on Monday 25/01/2016.He was supposed to confirm it with me on Friday 22/01/2016 but never did.<br> e) Since then I had two calls from that same no. *** the last one on 01/02/2016 ,09:30 but in both cases nobody answered.<br> f) What is going on Telkom?