Problems with line, no response from telkom

Logged a call on the 20th of March due to connectivity issues, 4 days and 3 escalations go by before I informed them any further escalations will have me talking straight to the Big Man upstairs, so my call was then marked as 'urgent'. Another week later I call again and I go through the ritual of giving all of the information they need before being sent back to reception to start again(I like to call it the Telkom Special). After being passed along to the (assigning?) department, they told me my call has definitely been assigned to a technician and once he feels up to it he will be coming out to attend my call. I still have 563 characters left so I will continue to express my feelings. I understand that the company that drags their feet in a normal week will have trouble to get their technicians motivated between two long weekends, but you know what is worse than having to work between long weekends? Having no internet over long weekends. Yes two extremely long weekends without internet. I am now using this outlet to implore the person from Telkom reading this to check in on my technician, make sure he is alright, and ask him to please come by my house and fix my internet. Thanks