Problems unresolved

For a couple of months I've been contacting telkom with regards to incorrect billing to my account . I was promised each time by the customer care consultants that they would call back or email a solution to this problem but 3 months has gone by and still no attempt has been made by telkom . They have been double debiting my account and now cut of the network . The number of calls I have made to customer care is ridiculous . Each time they made an excuse as to why the team leader could not talk and assisit me . Telkom is said to be one of the best networks yet after experiencing this and still no solution , I beg to differ. Please could someone contact me to sort this out once and for all!!

Disappoint customer