Problems never gets resolved

Firstly this matter with telkom is from last year August 2015.<br> 1. Called the call center to cancel line and was told I need to send documents to email address provide to cancel line and that it would be cancelled shortly. Please go back to recording as you would hear the conversation it was in the first week of August 2015.<br> 2.After I had followed the process of cancellation, the next month monies were deducted of the account and then again the following month.<br> 3. Feedback from telkom was pathetic they would tell me that they will look into the matter and I had to keep following up with no feedback.<br> 4. I contacted hello peter again and I got no response from them, I sent another complaint on Hellopeter and eventually on the 24/11/2015 i was sent a form to complete to cancel the line, I wads not impressed as I followed the process already.<br> 5. There was a call this morning 12/01/2016 to tell us that we are in two months arrears, how is this possible!!!!!!<br> THIS IS SO FRUSTRATING!!! PLEASE CAN TELKOM SORT OUT THIS MATTER AND JUST CANEL THE LINE AND GIVE US THE MONEY THEY OWE US AND STOP MAKING UP *******!!!<br>