problems dont get sorted and the customer is avoid

i ahve a latency issues on my line for just under a month after many report to 10210 and facebook i keep getting told its getting looked at by the technical department I have recieved about 3 messages saying its been restored and each time it has not last week a tech came to my house to fix my phone wen he heard It was my net not my phone he was like oh no il pass it on to the net people so i said ok and left it at that my net is unusable for 50-60% of the day but i just lived with it till yesterday I got a message saying it has been restored again Now its completely broken literally over 700 ms latency all the time good job to telkom for having the best tech team ever almost a month to fix my fault and wen u fix it its fully broken well done i commend ur ability to be useless and take my money month after month ..... anybody reading this dont fall for the trick try any option u can just saty away from telkom they dont give a damn about u only ur wallet matters to them if u pay late they bill u for it but if they repair late u must still pay a whole month with terrible service useless technical resonse and here I sit paying the full price so pathetic telkom.