AC
Andre C
1 reviews | Active since Feb 2018
05 Feb 2018, 16:51
PROBLEMS CANCELLING DEBIT ORDER
1.) In the last 3 years I have numerous times requested Telkom to cancel my debit order, but every 2 / 3 months they debit again. I have gone so far as to provide an account that has been closed, just to get this stopped. Now I notice a payment rejection fee of R200.94 on my bill...?!? *** Telkom...?!? And today I see that there are many other clients complaining about the same thing...
2.) A year ago I was notified about a credit on an old account. Here also have requested numerous times to transfer it to my current account. But still no action...
So does one have to complain publicly before Telkom does something...? Let's see...
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Telkom's replyOfficial
28 Feb 2018, 14:51Hi apcronje,
Thank you for making contact with us.
Please be assured that we have sent your query to the Collections Team for further assistance, they will be in contact with you.
Note that debit order cannot be cancelled, however you can make payment 10 to 15 days prior debit date.
Your reference number: ***4
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply28 Feb 2018, 14:51
Official
Hi apcronje,
Thank you for making contact with us.
Please be assured that we have sent your query to the Collections Team for further assistance, they will be in contact with you.
Note that debit order cannot be cancelled, however you can make payment 10 to 15 days prior debit date.
Your reference number: ***4
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,