Problems and false promisses

I have now been waiting for weeks calling and logging faults left and right for one simple order to get my adsl line unpaused and adsl activated. This all after I cancelled the line. Almost a year ago and they never cancelled the line.(another story) Then they mix up the accounts. After waiting the required weeks so that the line can be active after a technician has final accepted the fault. Then in his words \ The line should be ready and enabled ""; yet again I miss his call(my fault); after 3 days of constant call backs to the technician; as he is not answering; I decide to call the call centre again. They then stop my first query and log it as completed? So now I have to make another fault just to wait for 4 days(currently) again for a technician.That said the phone is now completely down; and have to wast more money on telkom calling from my phone. Escalations = to get of the PHONE;received no respo """