Problem with service

<p>Om 11 September 2016 we went to Vaal Mall Vanderbijlpark to take out the Uncapped on the Telkom line, the lady told us that it took up to 5 working days (she said first they will sent an sms to my mom to confirm that there is someone at home) the people will come out to the house because the line is currently on Prepaid to take something off or out, on 19 September 2016 i phone (016)931/0088 i speak to Precious she told me before Wednesday they will come and do it if not I have to phone again,today 10 day's after i was at the Vaal Mall still nothing so i phone again (016)931/0088 i spoke to Venolia and she don't have a clue what i talk about, she sugest i should speak to the Technicians, it's not my work or duty to speak to them - sorry. </p>