Problem with contract application

Good day

I had a problem with my contract application process..

I once went through a ***** scandal where money was deducted from my account earlier this year, the matter was resolved by means of me handing in an affidavit but no explanations was provided on the matter.

On the 08/12/2018 I went to open a new contract for a phone and a LTE router the matter was handed to the creditors later during the week I was told I need to pay R1229 for my contract to be approved.

I went on the 15/12/2018 to find out the motive behind why I should pay the money no valid explanation was given by your creditors. So after that I ended up cancelling my application. After cancelling the application I then a change of heart to redo the application with all the security questions asked. The matter was also handed to the creditors so I had to wait again.

On 20/12/2018 I went to the store again and I deposited the R1229 in the account provided and a copy of the deposit sleep was left at the store so it can be processed.

On 21/12/2018 I went to the store to find out what is happening with the approval the lady that was helping us told us that she could not get a hold of the people who are supposed to give authorization and she sent multiple emails but no answer..

I wish i could get the explanation behind the R1229 and how come the people who give authorization have no regard for potential clients by not being transparent with the processes? I cannot be going back and forth with the same issue with a service provider

If I would rate the services of the lady that helped me I would give her a 10 but everything else I would give it a low rating