Problem still not resolved after many fault reports

<p>I dont have enough fingers and toes to count how many times I have alerted Telkom to the issue at hand. I alert them via the correct channels yet each time they respond to the fault report by saying the issue is resolved when they have not even been on site to inspect the problem. I currently have raw, exposed wires lying in my garden which impacts my connectivity. I have been complaining since October to no avail. This kind of service is totally unacceptable as they are still billing me, yet I cant connect to the Internet on most days.</p>