Problem still not resolved

January 2014 I signed up for a 10 gig LTE package that included the wifi router on a 36 months contract. Recently I have learned that who ever loaded tye contract loaded it as a 60 month contract and not 36 months. Now I have been to the Telkom stores different ones from where I have signed up for the contract. A fault was logged, after a few weeks I went to a different store and asked them to check the fault they said it has been closed, but it still shows 60 months.. The lady then said she wil mail the person who dealt with the problem and when she get a response she wil call me, still no word from them. Waited a few weeks went to Telkm gain just to find out that I am still on 60 months and that the query disappeared and she could not find it. How are we going to solve this, as I am tired of fighting and would rather have this service cancelled because this is not my fault and I am the one who has to fix it or try but nobody would like to help me. I don't want this service anymore.