Problem persists since 20/08/2015- still occuring

I have reported the same issue since the 20th of August 2015. I have a adsl issue, and it seems that no one can assist me with this issue. Your Call center starts laughing and when i ask to speak to a manager, they can just say i appologise. Whow.... well done call center Manager Candice at least you can appologise and still only advise that the tech will come out tomorrow at 08:00. <br> <br> I have a unstable line connection, i have a ping line quality of F, it should be a B or better. I have a 0.43 sometimes 0.32 Upload speed, which needs to be at least 1 Mg. I have requested a 10 Mg line however i am on a waiting list???<br> <br> I have been threatened by my employer to terminate my employment if this problem is not resolved.<br> <br> Every time i call the Technician decided he will close the ticket because he feels like it! I have a new ticket reference every day, even tough i have not had a technician visiting my house since August, and yet no progress!<br> <br> Why would any Telkom customer refer your business if this is the level of service we are getting!? Please do not respond if you cannot say this is fixed as your apologies has warn out over the last two (2) months!