Problem not resolved and nobody comes back to me

I lived in an apartment for 10 years. I had ADSL through Telkom there. I moved out of the apartment for just over a year and then moved back in. I asked Telkom to reconnect/set me up. Nothing happened for ages. Despite phoning to follow up I kept getting no answer. Eventually, I get told that there is no infrastructure for ADSL available. That is an outrageous lie from Telkom, since I had ADSL through Telkom in the very same property! I phone everyday and nobody will come back to me. I get a useless call center person who can