Problem not getting resolved

<p>I logged a problem 26/01/2017, a technician called me and told me that the problem will be resolved by 03/02/2017. Today (09/02/2017), the problem is still not resolved, I phoned Telkom just to be told that the technician will come out on Sunday (12/02/2017). How do you want to send someone out on a Sunday to a business that is not operating on weekends???</p>