TS
Tony S

1 reviews | Active since May 2010

13 Jul 2015, 23:19

Problem NOT addressed on Data price Increase

A few weeks ago I posted this complaint.<br> <br> \...For the last 2 years I have been using the telkom mobile data package of 60gb + 60gb night for R1800 purchased every 2 months. Today I read the news and saw telkom announced that they are slashing data pricing. What ****... they have now made my 120gb package only 50gb and removed the night surfer data for the same price. I will loose out on 70gb for the same money. Where is the slashing of the price?????? more like slashing you bandwidth and available data...."<br> <br> I got the response the problem was resolved with the customer. What ******* I was just told to DEAL WITH IT.<br> <br> The increase in price relative to data of 140% yes One Hundred and Forty Percent is completely unjustified.<br> Even worse is Telkom Mobiles attitude to the complaints of its customers.<br> <br> Telkom should follow MTNs example and the CEO should resign.<br> <br> """

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Replies (1)
Telkom
Telkom's reply14 Jul 2015, 04:33
Official
Hello Tonysmith,

We thank you for your concern raised and we assure you that an investigation into the incident is currently underway. Case number is SM125325.

Regards,
Wesley Arendse
Social Media Team

Best regards,