AvdM
Andrew van der Merwe
1 reviews | Active since Jun 2010
04 May 2018, 14:03
Problem loading info
Dear Telkom I have had nothing but interminable glitches and hassles since I took out a contract with a Galaxy Note 8. First it took 2 weeks and hours of hassle to get my old number ported in, now I'm having trouble setting up my online account with Telkom so I can use the Telkom app, etc. The error message I get says "Problem loading info. We are currently encountering a problem retrieving your info. Please try again later." I've been "trying again later" since I first got the phone. I've called the call center 3 times, followed procedures carefully, tried everything I can think of and had no luck. Today the 180 number does not even ring.
I think this needs to be escalated, the problem handed over to someone who has the technical know-how and access to sort the problem out.
Please help.
Helpful (0)
Replies (4)0
Replies (4)
Telkom's replyOfficial
16 May 2018, 12:25Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply16 May 2018, 12:25
Official
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
AvdM
Andrew van der Merwe's updateReviewer Update
17 May 2018, 12:24Thanks. Today is a good time to call.
AvdM
Andrew van der Merwe's update17 May 2018, 12:24
Reviewer Update
Thanks. Today is a good time to call.
AvdM
Andrew van der Merwe's updateReviewer Update
16 Jun 2018, 11:48No follow-up from Telkom. Problem ongoing for months, no resolution in sight. Still messed around when I phone the call center, made to wait for up to 15 minutes, given a different story every time.
AvdM
Andrew van der Merwe's update16 Jun 2018, 11:48
Reviewer Update
No follow-up from Telkom. Problem ongoing for months, no resolution in sight. Still messed around when I phone the call center, made to wait for up to 15 minutes, given a different story every time.
Telkom's replyOfficial
01 Aug 2018, 09:50Hi Andrew M,
Thank you for getting in touch with us, we apologise for the late response.
We regret that you have found our support unsatisfactory, please can you kindly forward any queries to ***.
Let us assure you that we will personally assist on the issue and ensure that it is resolved to your satisfaction.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply01 Aug 2018, 09:50
Official
Hi Andrew M,
Thank you for getting in touch with us, we apologise for the late response.
We regret that you have found our support unsatisfactory, please can you kindly forward any queries to ***.
Let us assure you that we will personally assist on the issue and ensure that it is resolved to your satisfaction.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,