MC
Margo C

1 reviews | Active since Apr 2017

09 May 2017, 11:19

Problem in my life!

<p>So after writing two reviews on Hello Peter, I thought I had come to some sort of resolution with Telkom. On 2 May 2017, finally the "correct amount" was deducted from my bank account for the two modums that I have. However on 4 May 2017, I received an invoice showing that the charge for the incorrect modum(3RD) was still app**** for the month of May. This is sickning and I am wanting to seek advice from someone who can actually resolve my issue so that I can complete my contract with no further issues. I received a call on 5 May 2017 from the person dealing with my query but was unable to answer as I was at work. I have not received any other call or email since. The number that called me was ********** . This number does not allow me to call back and I will not attempt to call centre due to my past experience with *********** people. </p> <p>Telkom's billing department would need to correct the errors that have been made. This months statement includes a R100.00 for additional usage which was never used by one of two modums that I have on contract.</p> <p>I really hope that someone is able to resolve my issue because I am not prepared to pay R775 for a bill that should be R298.00.</p>

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Replies (1)
Telkom
Telkom's reply09 May 2017, 14:57
Official

HI MargoEdenCoetzee

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.

Interaction ***

Regards
keagan
Telkom Social Media Team

Best regards,