PROBLEM GETTING A NEW SIMCARD, AMOUNG OTHER THINGS

For a long time now, i am unable to RICA a new Telkom mobile simcard. According to them, its because I have 10 simcards on my name, but right now i have confirmed from them that ONLY 3 are active. But still i cant come right. im unable to cancell the others because according to some call centre agents, theyre inactive already. So whats my way forward???? i have details upon details of my experience to tell, but there is no space here to type regarding of ALL the avenues within Telkom mobile i have tried to no avail. I get sent from pillar to post on phone lines. My other problem is that the Telkom mobile store in Brits mall is very very unwelcoming to a customer. I have encountered worse service (lack of it) then in government offices (thats the only non-vulgar way i can describe it), particularly from a lady called LERATO, who make the customer feel unwanted from the time you set foot in the store. On a whole, i am not a person who resorts to complaining on websites(this is the first time in my life),but its more than a week and im still waiting for a promised return call from some department of telkom, im so sick of waiting. Hopefully this way SOMEONE will call me to try and help