Problem at exchange 12 days still no Internet

The Telkom Tier 2 technicians have confirmed that the problem is at the exchange, escalation number 807281. However, the field technicians keep on closing my error report tickets without fixing the problem.<br> <br> The story goes - on the 6th of Jan 2016 my Internet just stopped working, so it has been down 12 days now. I opened a ticket with ref number 544CNK060116. A tech came on the 10th, but erroneously concluded that it was a router problem. Same day, I was given a new router, which also gave the same result, but only to find out that the Tech had already closed my ticket. Opened another one on the 10th (110CNK100116), escalation # F211504, however these were closed the following morning, without anyone attending the problem at all.<br> <br> Again, I opened another one on the 11th. Technicians had been assigned and unassigned without any1 attending to the problem. I woke up this morning only to find an SMS saying my service had been restored- ticket closed!<br> <br> Telkom has already billed me from 24 Dec to 23 January. Honestly this is becoming a joke. Poor me, I called again 2day and was again given another escalation number 809484. This is now becoming an endless loop.<br> <br> Can someone pliz help?<br>