Probably the worst overall experience I have ever had

<p>For me to make the effort of registering an account on Hello Peter and actually writing this review is - in itself - an indication of how disgusting the service is at Telkom. </p> <p>I have had too many poor customer service experiences to even attempt to cover them all, however, i do hope this message makes it to someone that actually matters at that pathetic excuse for a company. </p> <p>Let me start off by saying that i have never once been emailed a bill with payment details on it, i had to phone and email NUMEROUS times to even obtain the payment details from their ***********, uneducated staff, who are almost all extremely rude. I continuously receive text messages reflecting incorrect outstanding amounts. You CAN NOT be assisted in ANY telkom store, they simply tell you to contact the billing department (who is never available or able to assist even when they are). I recently tried calling the billing department and a new automated message greets me, informing me that all billing enquiries are now to be done in-store - awesome. </p> <p>The most recent text message stated that my line had been cut due to an outstanding balance of R703.43 - after contacting live chat, i was informed my outstanding balance is R446.23. This has happened multiple times before, each time i figured it would be easier to just pay the figure instead of fighting with an *********** monopoly. This time i enquired about how i would cancel my account, i was directed to a link where i would have to print a cancellation form, fill it out, scan it and send it back, and then wait 30 days before it has been done, the saddest part is - i am not even surprised. The chat was then simply ended with out any prior warning, maintaining their utterly atrocious level of customer service. Never before have a interacted with a company that has SUCH spectacularly horrid customer service. </p> <p>The general inclination i got from each interaction with Telkom is that they have gotten too comfortable being the monopoly in telecommunication in this country and simply do not care about customer experience. They are incompentent, complacent, they provide inaccurate information and blatantly lie to their clients while managing to be disgustingly rude in the process. It has taken a lot for me to get to this point, but soon i will be approaching the ombudsman regarding the miscommunication of information and overall lack of service provided. </p> <p>I would like to know the following from Telkom (if any of them care to read what their customers have to say): </p> <p>- when will my line be officially cancelled?</p> <p>- how and when will my deposit be refunded?</p> <p>- when will i receive my billing history (life to date) as i requested in the chat that was abruptly ended by your unbelievably rude staff member - who's name was something like "Koveshree Naidoo." I would hope that you address the attitude of most of your staff members. </p> <p> </p> <p>Hands down, the worst customer experience i have ever had. Simply an atrocious company with unbelievably *********** and disgraceful staff. As soon as there is any form of competition in their industry, Telkom is done. Utterly pathetic in every way. </p> <p> </p>