Probably the worst mobile network in SA

I had upgraded both my S4 minis to Huwawei P8 lites in November last year.My premium was meant to change from R270 each handset to R199 per handset, but instead of receiving a bill of R400 I received a bill of R1100 from December until now.I have spoken to an agent in January who insisted that I was wrong but eventfully found that there was an unlimited data bundle put on for each handset that she could not find my consent for.She told me a case would be opened in which they would stop the bundle and refund me which would take up to 21 days to but it would be sorted by the end of Feb.At least 15 different agents and three cases later I still have not received any feedback, any resolution or any refund as yet.This is after being told by many different agents that it would resolved in a week or that they had made it an urgent case.I had explained the financial predicament they had put me in as I have paid R4400 towards phones that I never budgeted for, but still nothing has been done.They have proved to have pathetic service delivery and treat their customers as mere commodities.I will never recommend them to anyone!I want this to be resolved finally or legal action will follow!!!