Pro-Telkom to Hellkom

Telkom suggested that I moved from fix line ADSL to LTE : https://tlkm.link/SmartBBWreplacingDSL I decided on theSmartBroadband Wireless Uncapped 10Mbps for R799 pm and SmartVoice 300 for R90 pm as shown on the above link. The migration was done over the phone Friday 18 October. Next thing I noticed is my ADSL is disconnected so no more internet from Monday 21 October (No router yet received). Yesterday 24 Oct I received and install the router. This morning I see that I am out of bundle on data (On an uncapped?) I contacted Telkom on various numbers, methods, etc. Just to figure out what number to dail and what options to select is frustrating to say the least. Eventually I got the message that I am SmartVoice 300 for R130 pm. If I want to migrate (add on) SmartBroadband I will receive another router. So what must I do? Have two routers or go to Telkom store. Well I still need to go to the store to see if they can assist me...but I am no longer a happy Telkom customer and the redtape in your systems is frustrating.

How did you manage to get what I want to wrong? When I was called on 18 October at 10:57 from *** I did specific say SmartBroadband Wireless 10Mbps Uncapped for R799pm with SmartVoice 300 for an additional R90 pm. Total R889 pm. Go and listen to the recording if you can find it. Unfortunately I am not good with names and cannot remember the consultants name.

I went from pro telkom to hellkom! Lets hope the store can assist!