tE
tariq E
1 reviews | Active since May 2015
04 Aug 2015, 08:38
PRO-RATING OF PHONE
I signed up for a phone contract on the 27th of July, got my first invoice on the 4th of August, to my surprise, I have NOT been pro-rated for July but charged the whole month, even though I had the phone only for 4 days during July. Now, Telkom tells me that they don't pro-rate contracts.<br> I had not been advised of this by the store clerk, this is blatant highway ******* by Telkom<br>
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Telkom's replyOfficial
04 Aug 2015, 10:50Hello tebrahim,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM131353
Regards
Narriman Lalla
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM131353
Regards
Narriman Lalla
Telkom Social Media Team
Telkom's reply04 Aug 2015, 10:50
Official
Hello tebrahim,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM131353
Regards
Narriman Lalla
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM131353
Regards
Narriman Lalla
Telkom Social Media Team