Pro Rata Disputes

Good day,<br> <br> I am once again using Hellopeter to try and get some level of service and not being put on the back burner at Telkom.<br> <br> I had no internet for 11 days, and the repairs were done after a very long and painful wait and many calls/ hellopeter write ups and Facebook messages with Telkom, in order to get any attention.<br> <br> Now I am being told to pay up for the outstanding funds, which is fair, but then you have asked me to pay for the amount that was not pro-rata'd.<br> <br> I have submitted many disputes online (3) which disappear after a lovely message saying thanks for submitting your online dispute or something along those lines.<br> I then emailed on 4 March to say that my disputes aren't being logged and that this is my official dispute... it popped up on the system yesterday 9/3/16.<br> I called an agent now who said it will take 11 days for a response to my dispute.... by which I will have Telkom on my back saying to pay them... I am not paying over and above what I have received until my bill has been justified to the amount excluding the 11 days of no service.<br> <br> Get real!<br> <br> That's like asking someone to pay for their undercooked chicken that had to be redone at a restaurant!!