Pro rata

Two weeks ago I logged a complaint with Telkom CAS NO ***5 indicating a billing problem. Since then they have been telling me that they are working on the problem. Today out of the blue I get an sms stating that they have tried to get hold of me to no avail and that IM LIABLE FOR PAYMENT OF PRORATA IRRESPECTIVE OF MY QUIRY. no one called me from Telkom, Instead I made a call seeing that it is the 25th and debits will go through. I'm so disappointed and disgusted by Telkom and want to warn everyone intending to open an account with them not to but rather look at other service providers.<br> I spoke to yet one of their thick consultant this morning when I called Telkom and the lady pretended not to understand my query but rather promised to call back but instead I got an sms. this is unacceptable.<br> I do not understand how do they close queries without even contacting the customer? This is nonsense and taking advantage of their customers. I still say I will not take responsibility If the debit goes through I will speak to my bank to reverse it.