PRIVATE LINE CUT OFF DUE TO *********** AGENTS

I have been a customer of Telkom for more than 40 years and have not had any issues until recently. For a few months now I have been receiving the message that I need to call the 0860 number to upgrade my landline, as the copper based telephones are no longer going to be able to be used. I did this and called the number in March. After having called my landline was switched off, I called the contact centre and they transferred me to the billing department who could not find anything outstanding, as I am a prepaid customer and paid my line rental when it was due. They switched my phone on again and I was able to make telephone calls. A while after that it was off again and I called to query why it was not working- it would ring in the persons ear who would be calling but not in my home. I was transferred to the billing department again as the customer service consultant could not find anything wrong. After much argument with the consultant at the billing department, my phone was switched on again. I called to have the handset upgraded in MARCH ALREADY as per the message, however have not received it yet. The consultant indicated that I needed to speak to someone in the migration department for the upgrade to the wireless hand set and that Telkom would be providing me with one. I tried using my telephone on Monday, 13th May, and to my surprise it has been switched off again!! I went into your branch at Kenilworth to query this, they transferred me to the migration department who indicated that my order was never placed! This came as a huge shock to me as I called prior and made arrangements with a consultant to have it delivered during APRIL to my work address, which I had to provide the consultant with TWICE! I was told by YOUR consultant in the migration department that the hand set would be delivered to my work address given in the call within 4-5 weeks. It’s been almost 3 months since I called to have the upgrade and I have not received a hand set yet and guess what – my telephone is switched off again! I indicated that I want my landline switched on again, as this is not my fault but staff incompetence and staff neglect that has now gotten me in this position. I was advised that I would have to apply for another number if I wanted the hand set – why in the world would I want that!!!!!! I have had this number for more than 40 years. I demand you listen to the call recordings, as I had arrangements made within the given timeframe and also switch my line on and ensure my airtime which I recharged is on my phone, What is the use your company wants to move with the times but your agents are not equipped to handle it. What is the use you provide customers with a timeframe in which they have to upgrade, they do what is required of them and then you just go and do whatever you like. This is unacceptable from a company of your stature and quite frankly you should be ashamed of yourselves for treating a long standing customer this way. My landline number is ********** . Listen to the call recordings where arrangements were made, switch my phone on and train your useless agents!