Priority line dysfunction for 11 days.

A medical doctor's ADSL and telephone line have been out of order for 11 days. I have been unable to escalate this complaint despite daily appeals to the call centre. I have been given an 'escalation number' twice with zero effect. On one call was told that Telkom considers it standard to take SEVEN days to respond to a complaint by a call centre official. I have been promised a call from a technician since 25th Feb and a supervisor today. Neither have materialized. This supplier has treated me with thinly veiled contempt. The Telkom Facebook presence is entirely a public relations fiasco.<br> <br> Basically the delivery of service to sick patients is suffering. Admin normally done out of hours at home such as paying VAT, IncomeTax, paying staff salaries has to be done in working hours limiting time to answer medical calls and transmit results. Prescriptions can not be faxed after hours.<br> <br> Your limit to one complaint every five days also limits the effectiveness of this site. Essentially I have found no way to put pressure on this supplier for the provision of the most basic service. I propose to cut my monthly payment by the number of days this arrogant and offensive supplier has defaulte