Primitive customer service protocols

Sorting out billing issues is attempting to make a rock bleed. Their call centre agents are utterly useless, sing non relevant protocols like parrots and 1 end up not assisted. Their communication portals for clients are embellishments of nothing. 3 months of reaching out to resolve a debit order date change and it leads to suspension Instead of resolution. Request for agency call back is equivalent to waiting for the resurrection of Jesus himself!!! The agent I spoke to this morning felt a victim because she couldn’t assist me as needed🙄. Big woof!!!