Primitive and pathetic customer care service at Telkom !

My latest experience with Telkom is a horrible one. Not that I have had any pleasant customer care service before from Telkom anyway but that this one has to be its worst. On 06 April 2021 I lodged a complaint reference ***2 and when I followed up, I was told that 72 hours had not expired yet. After 72 hours when I enquire again, I was told that I should now wait until Telkom comes back to me. This 72 hours is a smoke screen and Telkom hides behind it even for matters that do not require an investigation whatsoever. You end up degenerating into a mindless debate with Telkom employees on whether the 72 hours has expired or not instead of focusing on the issue that needs to be resolved. My take is that, once you have concluded a contract with Telkom, you are on your own. Their sales department makes all matter of promises enticing you to buy but once you have purchased, Telkom does not have time for you. I am sitting here helplessly without a solution so many 72 hours after I have lodged a complaint and nobody at Telkom cares a damn. At some stage in my follow ups for a resolution, one call center employee decided to sort me out by unilaterally terminating my contract as a punishment and I had to go back begging for reinstatement. He did that in a rage of vengeance and impunity. These are the levels to which Telkom can degenerate into. I think Telkom has hit levels of irreparability when it comes to customer care. They are obsessed with sales when their customer care cannot even match a tenth of their capacity. Their case resolution system is not only primitive but it is disintegrating right in front of them and they would not even care a damn if in their view, sales is doing well. This is greed and will come back to haunt them.