MR
Mpho R

1 reviews | Active since Sept 2017

26 Sept 2017, 13:36

Prices differ (online and store)

I went to Telkom website looking for the phone I can buy I answered security questions incorrect, I was advised to go to the store. I saw P10 LITE, I went to the store to apply for it on the 8/09/2017. I got the phone on the same day and I was happy with the quick service. I spoke to Nomxolisi & Anne, to confirm the instalment, she said my package R239, I asked Them why is the amount differ from the one I saw online According to my knowledge the installment is R219.00 PM

I went to the branch and signed for that phone hoping that everything on Telkom website is true and does not mislead customers.

0
Replies (2)
Telkom
Telkom's reply28 Sept 2017, 15:56
Official

Hello Kids!2

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

MR
Mpho R's update29 Sept 2017, 11:46
Reviewer Update
Hello Noleen I went to the store yesterday, I spoke to Grace Mogosi (Main & Saur street JHB) she was so helpful, she explained to me and I'm happy with her explanation. I was calling help line, no one could help regarding this problem, but thanks to her, she is the star. because of her customer service, I ended up buying another phone. Thank you.