PRICE IS GOOD BECAUSE SERVICE IS .... BAAAD!

Absolutely Pathetic Customer Service. I queried a debit on my account a month ago, you guys over debited me. On MONDAY this week I get a response asking if I should be credited for the next months billing. Sure, I rep**** saying yes. When I Took this contract out I was made to pay a R700 REFUNDABLE DEPOSIT which was supposed to be paid back within 3 months, ITS BEEN 6 MONTHS. I queried that a month ago too, which still has not been paid back into my account. THIS STUPID CHAT AGENT TELLS ME SHE IS GOING TO REFUND MY CREDIT. READ YOUR CHATS BEFORE RESPONDING, RESPOND WITHIN 24 HOURS AND STOP OVER DEBITING ME! I WANT MY DEPOSIT BACK AND I WANT MY ACCOUNT CREDITED. I have been sending emails, calling into the customer service call center, making use of the "extremely helpful" website chat feature (I have never received a response here EVER) and Facebook for over a month to get help with this. Dont even try ask DSL Telecoms (The company I took the contract out with) all they do is refer you back to Telkom. IT TOOK YOU GUYS 4 FRIGGEN WEEKS TO RESPOND AND YOU STILL DON'T READ YOUR QUERIES PROPERLY. I have to beg and plead for responses to my billing queries, then when I ask for the formal complaints procedure I get ignored again. Maybe in a months time I will receive the formal complaints procedure. Maybe in a months time you will respond to this review. You don't seem to care about the publicity and Reputational damage because that is all ignored on social media. You must be making too much money to give a damn. Luckily your prices are good, but then again maybe thats why your service SUCKS!!