Price increase on existing contract

I called the mobile support center today to find out about my mobile contract bill that went up from R499 to R503.51. I was in queue for 19 minutes and then someone who you can barely hear answered. Firstly, I had to repeat information to her several times before she could understand and secondly, she clearly does not know that there exists something as a Telkom website where you can order products(Will explain now). When I told her my bill went up from R499 to R503.51 she said that it was because of the VAT increase, however the exact same product with the exact same data plan is still being advertised on the Telkom website as R499. When I asked her how can I pay R503.51 for a contract I took that was advertised as R499 and is STILL being advertised as R499... She asked where I saw this and I told her on the website and she asked which outlet it is that is advertising this. When I told her it was on the website, I ordered it online she then put the phone down in my ear and the survey to rate the experience came about. I waited 19 minutes to talk to someone who I think didn't even pass grade 7. Where can I send in my CV to Telkom since I guarantee Ill be able to deliver a better service to customers than this. Please see to fix this.

Thank you

Kind Regards Cobus