Price hiking without any value, but great customer experience

Telkom just took their pricing for 20G free me from R499 to R599 to which I find no setisfaction as a loyal custom we need to know when this change come in to effect and their call center as well don't know th reason for the price increase. What is the R100 more for because everything else is still the same, I feel this is a reap off,and for that I would give them a zero rating. NOW the reason for the 3 Stars is the lady who assisted"Nomzamo Cibane"she attended to me and made sure she leave with zero frustration, but unfortunately we got cut off but she left me with less frustration cause if it's service we pay for,for R100 I would mind get her on the receiving side of the phone. Telkom for your ***** ups I am glad she was there to clean up,she deserve a 10 star rating