PRICE DISPUTING

HI THERE, I HAVE A TELKOM LINE AND INTERNET IN MY HOUSE. EVERY MONTH I PAY MY ACCOUNT AND AM NEVER LATE. MY LINE WAS FAULTY AND MY INTERNET DID NOT WORK SO I SENT A MESSAGE TO TELKOM ADVISING THEM OF THIS PROBLEM. THEY CAME OUT AND ADVISE THAT MY PHONE IS FAULTY AND THE MODEM AND I NEED TO GO AND CHANGE IT. I RECEIVE MY BILL BUT WITH AN AMOUNT OF 479.50 AS OTHER ON MY STATEMENT. I PHONED TO FIND OUT WHAT THIS WAS ALL ABOUT AND THE LADY ON THE OTHER SIDE SAID THAT IT WAS FOR CALL OUT FEES UNNECESSARY CALL OUTS. I NEED TO KNOW IF THIS WAS SO UNNECESSARY WHY DID I HAVE TO REPLACE BOTH MY PHONE AND MODEM AND ALSO WHY MUST I PAY THIS AMOUNT IS IT NOT TELKOM'S SERVICE TO THE PEOPLE TO SENT OUT SOMEONE IF THERE IS SOMETHING WRONG AND WHY DO I HAVE TO PAY FOR THIS. SHOULD I TRY AND FIX THIS MYSELF OR GET OTHER PEOPLE NOT RELATING TO TELKOM TO ASSIST ME. MY SERVICE IS WITH TELKOM AND I NEED TO KNOW WHAT IS THIS NOW THAT WE HAVE TO PAY FOR CALL OUT FEES IF THERE IS A PROBLEM. SHOULD WE LEAVE IT CAUSE TELKOM WANTS TO GET RICH OF THEIR CUSTOMERS. I HAD TO DRIVE TO SOUTH GATE AND GET THE PHONE (WHICH I HAVE TO PAY FOR) AND EXCHANGE THE MODEM. I AM TOTALLY DISAPPOINTED WITH THIS