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Diane B
1 reviews | Active since Jul 2016
09 Nov 2017, 09:26
Prepaid Voucher still not loaded
I have contacted your division for two days now complaining about a voucher purchased which did not want to load. So i called in and was told my query was sent to the voucher dept via email to load the voucher onto my line. I purchased the voucher on the 7th November. Today is the 9th November and its still not loaded. Can the voucher dept please wake up and sort this out. This is the 3rd time i have had a voucher loading problem. My number is ********** 222
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Replies (3)DB
Diane B's updateReviewer Update
13 Nov 2017, 09:53Nothing has changed still waiting. This is for my mom who is blind and elderly and needs her phone why have you not sorted this out as yet? The voucher was purchased on the 7th November....really and this is why i cancelled my other number because this is the kind of service we receive.
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Diane B's update13 Nov 2017, 09:53
Reviewer Update
Nothing has changed still waiting. This is for my mom who is blind and elderly and needs her phone why have you not sorted this out as yet? The voucher was purchased on the 7th November....really and this is why i cancelled my other number because this is the kind of service we receive.
DB
Diane B's updateReviewer Update
15 Nov 2017, 00:07You make your replies problem private but nothing has been resolved.
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Diane B's update15 Nov 2017, 00:07
Reviewer Update
You make your replies problem private but nothing has been resolved.
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Diane B's updateReviewer Update
15 Nov 2017, 14:06Can you advise if this has been resolved as you have not sent me any confirmation of the line been credited with the voucher amount it has now been 9 days later and nothing?????????
DB
Diane B's update15 Nov 2017, 14:06
Reviewer Update
Can you advise if this has been resolved as you have not sent me any confirmation of the line been credited with the voucher amount it has now been 9 days later and nothing?????????