PREPAID VOUCHER ISSUE

Having had a prepaid meter since 2012, in August 2017 I bought a voucher as usual on 1st day of the month. When the R1000 voucher would not load, a technician was called and advised that my meter (prepaid) had been replaced with a smart meter so I had to arrange to change to prepaid (this after having paid for the installation of a prepaid meter 5 years earlier) As the new meter number was different to the one for which the voucher was purchased, it could not be loaded. As advised, I took time off work and visited the Rivonia customer care branch and after waiting several hours to be served, I was told that it was no problem to have the voucher transferred and I would be contacted within 48 hours. 2 weeks later - no response. I went in again and went through the same process. After complaining again of no response, I received a call advising that I would receive a voucher by the next day. Follow up after follow up and the relevant supervisor was always "out o the office" on the days I called but "would call me back the next day" - Never happened! All follow up emails to customer services were deleted unread with the exception of one read by Ntsane Tshehla to which there was no response. Now almost 2 years on, I have moved out of the property concerned and Eskom have ****** my hard earned money!!!