Prepaid Services

Good day<br> <br> I have had the telkom prepaid line at home. I unfortunately was not around so I did not load the yearly rental. I called the 10210 and was on hold for more 30 minutes which resulted in my cell phone airtime being finished. I then called 10210 again and went through top the billing section, hoping that I would get through to the consultants, only to be put through to an automated system which stated that my line was suspended and I needed to pay the amount and within 24 hours, it will be re-instated. I was now told by the consultant that I have lost the R 140.00 worth of airtime I have bought as I cannot reload it and neither can Telkom refund me. This is really unfair as Telkom can send out numerous messages when you owe them money but they cannot send a message out to you to say they are cancelling the line. Telkom has gone from bad to worse with their services. I now have no way recovering the amount and R 140.00 is a lot these days to loose. Telkom needs to get their act together.