Prepaid phone suspended

<p>Telkom Mobile Suspended my Prepaid line and it seems like they don't know why they locked it and how to unlock it. I became aware on Tuesday the 2nd May around lunch time when I tried to make a call and I got a message that my phone is locked.</p> <p>I called Telkom Mobile Customer Service 180. After speaking to more than 10 people in 5 hours no one seemed to know what was happening. Then the last person I spoke to told me I need to take my proof of residence to Telkom store. I had done that previously and I told them that they must check with both their Mokopane and Mall of the North Stores. They have my proof of res. Then they later confirmed that they have my proof of res and will unlock my phone in 48hrs.</p> <p>When my phone did not work I then went to a Telkom store in Mokopane where they told me only 180 can assist me. I continued calling 180 where I was humiliated and given false promises that my phone will be unlocked.</p> <p>6 days later my phone is still not working and I was told by the consultant at the call centre that they do not know who should unlock my line. They are still waiting for feedback. </p> <p> </p> <p>I cannot even port my number to another network because thety have my phone suspended and when the line is suspended it cannot be ported. </p> <p>6 days without my income generator.</p> <p>I will be very poor by the time they switch my phone on.</p>