Prepaid line disconnected without any warning or correspondence from telkom

I would like to express my disappointment in the way my landline was cut off without a single notification.

I app**** for this line many years ago while I was still living with my grandmother at her home. When I left the house she continued to use the line and maintained the annual payments to keep the line on.

My grandmother is 80 years old and only depends on this line for contact as she is unable to use a cell phone. She solely depends on this line to keep in touch with her daughter who lives abroad, church mates and her extended family and any emergencies.

I am really frustrated as I am told that the line was disconnected on the 11th of July (7 days ago) and absolutely no contact from you (Telkom).

I have asked for the line to be reinstated but instead they try sell me another package just to get more money out of me.

I would like immediate assistance on this matter and if you are unable to, provide me with an alternative contact where I can escalate this matter as it is urgent.

• My Grandmother is old and might have been unaware to recharge on time which I will take upon myself in future, however my main concern is not being notified about this.

I am sure you can still make an exception and reactivate this line….

*This is the email I tried to send to Telkom and no one from the customer service wants to give me the correct email address to lodge my complaint. yesterday 18/07/2018 I was promised a call back by Simphiwe Luthuli from his supervisor Kaileen Cedrick and to date no contact has been made.

The number in question: ********** 621 My name is : Kopano Khaile ID: will be provided on request for security reasons.

Regards ********** ********** 027600