Prepaid Landline Phone Voucher Problem

Good day

I would like to lay a complaint for the following:

I cannot load ANY voucher onto my landline (Prepaid phone). I have contacted telkom itself a few times (180, 10210), they cannot help me. I have been at Telkom at Paarl Mall they cannot help me either.

There options to me is as follows; 1st: I should drive to Telkom with Prepaid Voucher and they will load the voucher for me 2nd: I can phone them and they can do it to me telephonic ally.

My Problem:

I am NOT going to drive to Telkom every time to get my prepaid voucher added onto my landline. After having options on the voucher by dialing *181*pin# *#55 or 188 *#261# of which in my case NONE of the above works!

I was also told that my landline is suspended and that a R209 will be deducted off my account once i have recharged, my question is HOW AM I SUPPOSED TO TOP UP if i cannot TOP UP My account????? It keeps saying "calls barred" and no one from the call centers and technical support is able to assist.

Could anyone HELP me i am now irritated with this situation and need feedback as soon as possible!!!!!!!!!!!!!!